FAQ

Orders & shipping

Is shipping really free?
Yes. Every order ships free, with no minimum purchase.

How long will my order take to arrive?
Orders are processed within 1–4 business days, and delivery takes 7–14 business days after your order ships. Holidays and peak seasons can add a few days. See our Shipping Policy for details.

How do I track my order?
Once your order ships, you'll receive an email with a tracking number. You can also check your order status anytime using the link in your order confirmation email.

Why did my order arrive in more than one package?
Items in the same order sometimes ship separately from different locations. If you're still waiting on part of your order, check your tracking or contact us.

Returns & problems

What is your return policy?
You can request a return within 30 days of receiving your order. Items must be unused and in their original packaging. See our Refund Policy.

My item arrived damaged or it's the wrong item. What do I do?
We're sorry! Contact us within 7 days of delivery with your order number and a photo, and we'll send a free replacement or a full refund. You don't need to send the item back.

Products

How do I choose the right size?
Sizes and measurements are listed in each product description. Measure your pet first, and if they're between sizes, choose the larger one.

Are your toys safe for my pet?
Always choose a toy that's too big for your pet to swallow, supervise playtime, and replace any toy that becomes damaged.