Refund policy

30-day returns
You can request a return within 30 days of receiving your order. Items must be unused, in the same condition you received them, and in their original packaging.

To start a return, contact us through our Contact page with your order number and the item you'd like to return. We'll reply with instructions and the return address. Items sent back without an approved return request can't be accepted.

Damaged, defective, or wrong items
If an item arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund — no need to send the item back.

Return shipping
For returns that aren't due to our error (for example, a change of mind), the customer is responsible for return shipping costs.

Items we can't accept back
For hygiene reasons, used grooming tools and toys can't be returned unless they arrived damaged or defective.

Exchanges
The fastest way to get a different size or color is to return the original item and place a new order.

Refunds
Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds go back to your original payment method. Please allow a few business days for your bank to post it.